Member appeals and grievances

Below is a list of topics included in the “Member appeals and grievances” section of the Provider Manual. To view this section, click the link below.

• Open the “Member appeals and grievances” section of the Provider Manual

Topics

• Customer Service
• Member appeals and grievances department, appeals and grievances procedures
• FCHP/MassHealth appeals policies and procedures
• FCHP/MassHealth grievances policies and procedures
• NaviCare^® HMO SNP appeals and grievances rights
• Member rights and responsibilities