Fallon Community Health Plan

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Call us 1-800-868-5200 (TTY users, please call TRS Relay 711.)
         Monday through Friday, 8 a.m. to 6 p.m. Eastern time 

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A doctor treats her patient
Providers

More you.
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  • Provider Manual
    • Introduction
    • Compliance and false claims acts
    • Medicare audit
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    • Managing patient care
    • Doing business with FCHP
    • Peer review policy
    • Credentialing procedures
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    • Billing procedures
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Billing procedures

Below is a list of topics included in the “Billing procedures” section of the Provider Manual. To view this section, click the link below.

  • Open the “Billing procedures” section of the Provider Manual

Topics

  • Introduction
  • Fallon Community Health Plan's commitment to quality
    • Claims department quality audits
    • Claim Code Auditing
  • Claims guidelines
    • Submitting a claim
    • Referrals and preauthorizations
    • Filing limits
    • Late charges
    • Covering providers
    • Balance billing
    • Claims that should not be submitted directly to FCHP
  • Claims submissions
    • Submitting claims directly to FCHP
    • Submitting claims electronically through an FCHP clearinghouse
    • Using the CMS 1500 claim form
    • Billing and payment guidelines for professional claims **
    • Using the UB-04 claim form
    • Billing and payment guidelines for facility claims
  • Coordination of benefits
  • Claim status checks
  • Understanding your Remittance Advice Summary
    • Remittance Advice Summary—Field definition
    • Sample Remittance Advice Form
    • Explanation of disposition codes
    • Sample Pended Claims Report
  • Overpayments on FCHP's part
  • Negative balances
  • Adjustments and appeals
  • Reference section
    • Reference A - Coding
    • Reference B - Modifiers
    • Reference C - Place of service codes
    • Reference D - Bilateral procedures

** This section contains information regarding the EPDST Service: Medical Protocol and Periodicity Schedule and EPSDT/PPHSD Screening Service Codes.

Quick links for providers

  • Eligibility verification
  • Claims metrics
  • Provider Manual
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  • Request information

More resources

Quick links

  • Members
  • Employers
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  • Fallon Senior Plan HMO - Medicare Advantage
  • Careers
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Helpful tools

  • Find a doctor
  • Online drug formulary
  • Healthwise Knowledgebase
  • Provider Tools
  • Employer Tools
  • Quick Quote for Brokers
  • Well Now blog

Our plans and products

  • Insurance for businesses and municipalities
  • Fallon Senior Plan HMO - Medicare Advantage
  • NaviCare
  • Summit ElderCare (PACE)
  • MassHealth (Medicaid)

Employer group pages

  • City of Worcester Advantage
  • The Employee Advantage - UMass
  • Commonwealth of Massachusetts
  • Hanover
  • Federal Employee Health Benefits Program
  • Welcome, Worcester Academy employees

In memoriam
© 2012, Fallon Community Health Plan | All rights reserved. Web privacy policy
One Chestnut Place, 10 Chestnut Street, Worcester, MA 01608
1-800-868-5200 (TTY users, please call TRS Relay 711.), Monday through Friday, 8 a.m. to 6 p.m.,  Eastern time

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