Fallon Health puts doctors at members’ fingertips

Partners with telehealth leader to provide 365/24/7 access via video, web, mobile app

Worcester, Mass., Feb. 5, 2018— Fallon Health, a nationally recognized, not-for-profit health care services organization, has partnered with Teladoc Inc., a leading provider of virtual care services, to help members connect with a doctor for anytime, anywhere non-emergency issues without leaving home.

Fallon’s new telehealth capability, enabled by Teladoc, allows members to access a national network of board-certified doctors 365 days a year, 24 hours a day using a video, web or mobile app for non-emergency issues ranging from cold and flu symptoms to nasal and sinus problems to respiratory and urinary tract infections.

No authorizations or referrals are needed, and doctors can diagnose, suggest possible treatments and prescribe appropriate medications as necessary. Claims data analysis shows that 92 percent of health issues are resolved as a result of the first visit.

“We’re pleased to offer our members another way to access the care they need, when they need it,” said Thomas Ebert, M.D., Fallon Health’s Executive Vice President and Chief Medical Officer. “Teladoc can help prevent unnecessary trips to the emergency room or urgent care facility, providing both convenience and savings to our members.”

Teladoc is the first telehealth company to receive National Committee for Quality Assurance (NCQA) certification, achieving back-to-back years of perfect scores. All Teladoc doctors are U.S. board-certified in internal medicine, family practice, emergency medicine or pediatrics.

“Practicing internal medicine in Boston for nearly 30 years, I have always been impressed by Fallon Health’s dedication to medical quality. We look forward to a longstanding partnership with Fallon and to helping ensure that their members can count on access to high quality care whenever they need it,” said Dr. Lewis Levy, M.D., FACP, Chief Medical Officer, Teladoc. “Teladoc is committed to our mission of delivering a healthcare experience with better convenience, outcomes and value, and in doing so we are glad to be able to support Fallon Health in its mission of keeping its communities healthy.”

The member copay for a Teladoc consult is equivalent to the cost of a sick visit with the member’s primary care provider. Members can sign up for Teladoc by visiting fallonhealth.org/teladoc.

Carrie Wattu

About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. 

About Teladoc, Inc.
Teladoc, Inc. (NYSE:TDOC) is the world’s largest and most trusted provider of virtual healthcare delivery services. Recognized by MIT Technology Review as one of the “50 Smartest Companies”, Teladoc is forging a new healthcare experience with better convenience, outcomes and value. The company provides virtual access to high quality care and expertise with a portfolio of services and solutions – inclusive of coverage of 450 medical subspecialties –that spans the spectrum from non-urgent, episodic needs like flu and upper respiratory infections, to chronic, complicated medical conditions like cancer and congestive heart failure. By marrying the latest in data and analytics with its award-winning user experience and highly flexible technology platform, Teladoc has delivered millions of medical visits to patients around the globe. For additional information, please visit www.teladoc.com.