FCHP’s innovative online tools make managing health insurance easier

FCHP announces updated member portal and new mobile ID card

Worcester, Mass., March 11, 2013 ―FCHP’s updated member portal, myFCHP, is now offering convenient self-service tools, including the ability to check benefits and claims. The new portal tools were developed in response to feedback from members, who were looking for additional ways to manage their health insurance and get answers to their claims and benefits questions.

FCHP members can continue to access existing myFCHP tools—such as ordering an ID card or changing a PCP—as well as use new self-service functionality:

  • Look up claims
  • View benefit and coverage documents
  • View 1099-HC
  • Print a temporary ID card

myFCHP also features interactive health tools which help members get answers to their health care and cost questions. With Nurse Connect, members can submit medical questions online to registered nurses, 24 hours a day, 7 days a week, 365 days a year. The Compare Hospitals Tool gives members the ability to compare hospital quality and costs to help make a decision about their hospital care.

FCHP is also leading the way in innovation with the launch of a new mobile ID card application for iPhone and Droid that enables members to view FCHP member ID cards for themselves or their dependents. Members can show the mobile ID card in
place of their physical ID card at their doctors’ offices, and they also can email or fax an image of the card to a provider, hospital or pharmacy. FCHP is the first insurer in the state to offer the convenience of a free mobile ID card application.

“The launch of our improved member portal—as well as our mobile ID card —are solid examples of FCHP responding to member feedback and providing the web-based tools they’ve been asking for,” says Rick Commander, FCHP Senior Vice President and Chief Operating Officer. “As a member-driven organization, FCHP offers these new technologies to better support our members as they manage and understand their health insurance.”

To visit our updated member portal, myFCHP, or to acquire more information about our mobile ID card, visit fchp.org/members.

Fallon Community Health Plan
Carrie Wattu

About Fallon Community Health Plan
Founded in 1977, Fallon Community Health Plan is a nationally recognized, not-for-profit health care services organization. From innovative health insurance products available throughout Massachusetts for all populations, to unique health care programs and services for seniors, FCHP supports the diverse and changing needs of all those it serves. FCHP has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products.