Get your questions answered live and in person!

Information Center

White City Shopping Center
Route 9, Shrewsbury, MA

Get directions

Monday–Friday: 8 a.m.-5 p.m.

For more info, call 1-866-209-5073 (TTY users, please call TRS Relay 711).

Information Center

Monday through Friday, 8 a.m. to 5 p.m.

The Information Center is a place where you can meet with health insurance professionals in person and get answers to your questions. It's the first of its kind in Massachusetts!

At the Information Center, you can:

  • Meet with a representative, one-on-one.

  • Address concerns regarding a claim or bill.

  • Enroll in a Medicare, Medicaid or commercial health plan.

No appointment is necessary, and walk-ins are always welcome!

August 2014 calendar of events

Sun

Mon

Tues

Wed

Thu

Fri

Sat

1 2

3 4 5 6 7 8 9

10 a.m.
Fallon Senior Plan sales presentation

10–11 a.m.
Gentle Yoga

6:15–7:15 p.m.
Yoga Flow

12 p.m.
Medicare Supplement sales presentation

6:45–7:45 p.m.
Yoga Flow

12 p.m.
Provider Speaker Series: Communicating With Your Doctor

10 11 12 13 14 15 16

10 a.m.
Fallon Senior Plan sales presentation

6–7 p.m.
Provider Speaker Series: Family Health, History and You

10–11 a.m.
Gentle Yoga

11 a.m.–12 p.m.
Blood pressure check

6:15–7:15 p.m.
Yoga Flow

12 p.m.
Medicare Supplement sales presentation

10–11 a.m.
Tech series: Facebook 101

6:45–7:45 p.m.
Yoga Flow

17 18 19 20 21 22 23

10 a.m.
Fallon Senior Plan sales presentation

11 a.m.–12 p.m.
Nutritious lunchbox ideas

6–7 p.m.
Provider Speaker Series: Preventing Lyme Disease

10–11 a.m.
Gentle Yoga

6:15–7:15 p.m.
Yoga Flow

12 p.m.
Medicare Supplement sales presentation

6:45–7:45 p.m.
Yoga Flow

10 a.m.–2 p.m.
Pet adoption day

24 25 26 27 28 29 30

9 a.m.–3 p.m.
Blood drive

10 a.m.
Fallon Senior Plan sales presentation

11 a.m.–12 p.m.
Blood pressure check

12 p.m.
Medicare Supplement sales presentation

11 a.m–12 p.m.
Tech series: Be email savvy

 

September 2014 calendar of events

Sun

Mon

Tues

Wed

Thu

Fri

Sat

1 2 3 4 5 6

Closed

Labor Day

12 p.m.
Medicare Supplement sales presentation

7 8 9 10 11 12 13

10 a.m.
Fallon Senior Plan sales presentation

10–11 a.m.
Gentle Yoga

11 a.m.–12 p.m.
Blood pressure check

6:15–7:15 p.m.
Yoga Flow

12 p.m.
Medicare Supplement sales presentation

10–11 a.m.
Tech series: Navigate the internet - with success!

6:45–7:45 p.m.
Yoga Flow

14 15 16 17 18 19 20

10 a.m.
Fallon Senior Plan sales presentation

10–11 a.m.
Gentle Yoga

6:15–7:15 p.m.
Yoga Flow

12 p.m.
Medicare Supplement sales presentation

5:30–6:30 p.m
Quit to Win

6:45–7:45 p.m.
Yoga Flow

21 22 23 24 25 26 27

10 a.m.
Fallon Senior Plan sales presentation

10–11 a.m.
Gentle Yoga

11 a.m.–12 p.m.
Blood pressure check

6:15–7:15 p.m.
Yoga Flow

12 p.m.
Medicare Supplement sales presentation

11 a.m.–12 p.m.
Tech series: Fallon Health: Your Online Health Resource

5:30–6:30 p.m
Quit to Win

6:45–7:45 p.m.
Yoga Flow

28 29 30

10 a.m.
Fallon Senior Plan sales presentation

10–11 a.m.
Gentle Yoga

6:15–7:15 p.m.
Yoga Flow

Descriptions of programs offered

Programs are subject to change. Unless otherwise indicated, membership is not required to participate in any program.

50 Days to Fabulous*
In this healthy lifestyle behavior program you will learn how to set goals, discover easy ways to add healthy food into your diet, cook healthier meals, de-stress and learn the benefits of exercise. There are 7 weekly one-hour sessions. Call 1-866-209-5073 (TTY users, please call TRS Relay 711) to sign up.

Blood drive
Did you know that you can save up to three lives with just one blood donation? Join Fallon in our mission of making our communities healthy by giving about an hour of your time and donating blood.

Blood pressure checks
This test measures systolic and diastolic blood pressure.

Body composition analysis screening
This measures body fat percentage and determines body mass index (BMI).

Breast health
Learn what you can do to reduce your risk of getting breast cancer. Find out how often you should get a mammogram, how to prepare for one and what to expect during the procedure.

Broker Education Meeting and Training*
This special training session for brokers will provide detailed information about Fallon’s Medicare plan options available to both individuals and groups for the 2014 benefit year. Learn about member eligibility, cost-sharing, benefits and plan extras. Plus, receive information about broker compensation schedules and rates. Please call 1-866-209-5073 to pre-register as space is limited.

Carbon monoxide (CO) screening
This screening analyzes the amount of carbon monoxide that builds up in the body.

Caring for the caregiver
Are you caring for a loved one who has dementia? Get practical solutions and insights about caregiving from an expert in the field.

Deductibles 101
Learn what a deductible is, how to make your dollars go further and how to track your deductible. Not applicable to NaviCare members.

DermaView® facial analyzer
Ultraviolet technology is used to help you see damaged or dry skin.

Diabetes prevention
Learn about diabetes and prediabetes. Take a Diabetes Risk Test. Identify the risk factors you can control and the keys to prevention.

Fallon Senior Plan member meeting (For Fallon Senior Plan members only.)
Learn about your current plan, as well as other options that may be available to you.

Fallon Senior Plan sales presentation
At this informational sales presentation, you'll get the most up-to-date information about Fallon Senior Plan (Medicare Advantage), including eligibility, benefits, copayments, coinsurance and premiums.

Flu clinic
Flu season starts early—get your shot today! Short sleeved shirts are recommended for easy arm access. Free to health plan members. Be sure to bring your member ID card. Pregnant women may receive a flu shot with written permission from their doctor.

Gentle Yoga*
Relieve stress, increase flexibility and balance, improve strength, and calm the mind. There is a fee for this program.** Call 1-866-209-5073 (TTY users, please call TRS Relay 711) to sign up.

Grip strength screening
A hand-held device measures grip strength for people of all hand sizes and abilities.

Maintaining senior independence
Learn ways to lower the risk of falls, fires, accidents and other dangers in your home.

Making your home safer for children
Go beyond the basics of childproofing. Learn how to assess your home inside and out to determine the hazards that you may not even know are there.

Massage therapy*
Tight muscles? Start to move in comfort after you receive a15-minute table or chair massage. Please call to book your free treatment. Massage is not a substitute for a medical exam, diagnosis or treatment. You should see a physician or other qualified medical specialist for any mental or physical ailment. Massage should not be performed under certain medical conditions. Consult your doctor about your specific medical conditions.

Medicare 101
Learn about the four parts of Medicare, who is eligible for the Medicare program and how to sign up.

Medicare Supplement sales presentation
Medicare Supplement plans allow you to receive care at any facility or from any provider who accepts Medicare.

MORE than MassHealth, MORE than Medicare
Learn more about NaviCare, a no-cost, Medicare Advantage Special Needs Plan and Senior Care Options program for people who are 65 and older, who have MassHealth Standard and live in the service area. You’ll learn about the benefits, services and items you can receive through NaviCare—at no cost to you—like: dental care, hearing aids, eyeglasses, over-the-counter medications, prescription drugs and transportation to and from doctor appointments.

NaviCare®/Summit ElderCare® Q & A
Want to learn more about our coordinated care and programs for older adults? Come in for a one-on-one Question and Answer session to ask any questions you have and get more information about these care and coverage options.

Nutritious lunchbox ideas
Want your kids to start eating better? This free, interactive workshop will teach children, ages 6 to 11, why eating healthy is important, which foods will keep them healthy and energized, and how they can turn their lunch into an exciting, nutritious meal! All children must be accompanied by an adult.

Pet adoption day
Expand your family and provide a loving home to an animal in need at our adoption event. Second Chance Animal Shelter—a no-kill, non-profit charitable organization—will process applications and assist those who are ready to adopt. Already have a pet? Attendees will receive coupons from local pet stores and have the chance win a gift basket for their furry friends.

Provider Speaker Series: Communicating with your doctor*
Health care is complex, confusing and fast moving. Having an effective relationship with your primary care provider is key to finding the right path of care for you. Lisa Price-Stevens, M.D., Medical Director for Fallon Total Care, will speak on establishing a relationship with your doctor that is built on communication and trust.

Provider Speaker Series: Family health history and you*
Athleticism, curly hair and dimples are examples of family traits. So are the risks of asthma, diabetes, cancer and heart disease. Lisa Price-Stevens, M.D., Medical Director for Fallon Total Care, will discuss potential connections between your family’s health history and your health—now and in the future.

Provider Speaker Series: Preventing Lyme disease*
If you play outdoors, camp, hike or garden, you are bound to cross paths with ticks that carry Lyme disease. Undetected, the disease can lead to potentially serious conditions such as arthritis, swelling of joints and cognitive disorders. Sarika Aggarwal, M.D., a practicing physician and Chief Medical Officer of Fallon Health, will discuss ways to protect yourself from tick bites, proper removal of attached ticks, and symptoms of the disease.

Quit to Win*
Join us to gain tools and support to stop using tobacco. There are 8 weekly one-hour sessions. Call 1-866-209-5073 (TTY users, please call TRS Relay 711) to sign up for Quit to Win.

Safety in the home
Learn ways you can minimize the risk of falls, fires, accidents and other dangers in your home.

SilverSneakers® yoga stretch
Move your whole body through a complete series of seated and standing yoga poses designed to increase your flexibility, balance and range of movement. Restorative breathing exercises and final relaxation promote stress reduction and mental clarity. SilverSneakers® Fitness program is a health and fitness program that gives you a basic membership to select fitness facilities and/or an at-home fitness kit.

Sleeping better
Learn tips and techniques for getting a better night’s sleep. Ever wonder why your sleeping patterns vary and change as we grow older? Discussion will include; the definition of sleep, why sleep is important? How much sleep you need? Does sleep change with age? What are sleeping disorders?

Stress test & tips
By assessing fingertip temperature, this screening offers insight into your stress level.

Summit ElderCare® - The best kept secret
Learn how our complete and coordinated services will help you care for your loved one so that he or she can live at home, not in a nursing home. Summit ElderCare is like no other program offered in central Massachusetts. Learn how you can have a team of dedicated geriatric professionals by your side to support you and your loved one in the community through this innovative program.

Taking care of you: Stress reduction program*
A thought-provoking four-week workshop designed to help individuals learn valuable lessons about taking care of themselves in order to reduce stress. The workshop will include healthy eating tips, exercise and relaxation ideas, a special reflection time devoted to learning how to live a more fulfilling life, and a host of everyday tips that individuals can incorporate into their daily lives to help reduce stress immediately.

Tech series: Be email savvy
Optimize your email experience with help from Fallon. Get tips on how to create, and remember your passwords; identify fraudulent emails, including those with names of friends or family members; and the top ways to avoid email delays and problems.

Tech series: Facebook 101
Your friends and family are all on Facebook—you should be too! Fallon’s social media coaches will assist you in creating an account, explain the difference between posting a status and a public message, show you how to send private messages, upload and share photos, and most importantly how to make connections with friends and family.

Tech series: Navigate the internet—with success!
You want to research your favorite subject, watch a cooking demonstration, and find old classmates on the internet—but how do you do it? Learn how to use web browsers, when to use address bars, how to bookmark or “save” your favorite sites, and more.

Tech series: Fallon: your online health resource
Get the most out of your health insurance coverage at fallonhealth.org! Our site allows you to search for doctors, review covered prescriptions, view plan benefits and more. Plus, myFallon gives members exclusive access to their plan information like submitted claims and billing details; information about copayments, coinsurance and deductibles for specific services; members can even use the site to access registered nurses 24 hours a day.

Vision screening
Take our test to see if your vision is within normal limits.

Welcome commercial plan members! (For commercial plan members only.)
If you are a new member with Select Care, Direct Care or Steward Community Care, we can help you learn the ins and outs of your plan from contacts to networks to making the most out of your membership.

Yoga Flow*
A dynamic class that connects movement with breath through a series of yoga postures that build strength, increase flexibility and balance. Enhance your self-awareness and promote stress relief through the use of breathing techniques. This class is for people of all experience levels. There is a fee for this program.** Call 1-866-209-5073 (TTY users, please call TRS Relay 711) to sign up for Yoga Flow.

*Pre-registration is required. Space may be limited. To register, call the Info Center at
1-866-209-5073 (TTY users, please call TRS Relay 711), Monday through Friday, 8 a.m. to 5 p.m.

** Eligible members may be reimbursed under their It Fits! benefit. Program eligibility and benefits may vary by employer, plan and product. It Fits! is not available to Fallon Senior Plan members.

SilverSneakers® is a registered trademark of Healthways.

Fallon Community Health Plan is an HMO/HMO-POS plan with a Medicare contract and a contract with the Massachusetts Medicaid program. Enrollment in Fallon Senior Plan and NaviCare depends on contract renewal. NaviCare is a voluntary program in association with MassHealth/EOHHS and CMS. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments and restrictions may apply. Benefits, formulary, pharmacy, network, premium and/or copayments/coinsurance may change on January 1 each year. A sales person will be present with information and applications. For accommodation of persons with special needs at Fallon Senior Plan sales meetings, call 1-800-325-5669. (TRS 711.) For accommodation of persons with special needs at NaviCare sales meetings, call 1-877-700-6996. (TRS 711.)

H9001_N_2014_7_r5 Pending approval
This page was last updated on August 4, 2014.