Fallon MassHealth members

At Fallon Health, we care about your health. With our MassHealth plans, you get top doctors near when you live and work, healthy extras such as discounts from CVS and a free online health encyclopedia, and access to quality care.

Renewing your MassHealth coverage

You must renew your MassHealth coverage each year to continue to be a Fallon Health member.

  • If you received renewal paperwork by mail and need help, call the MassHealth Customer Service Center at 1-800-841-2900
    (TTY/TDD: 1-800-497-4648).
  • The fastest and easiest way to renew coverage for both individuals and families is online at: MAhealthconnector.org.

Frequently asked questions about renewing your coverage

Why do I need to renew my benefits with MassHealth?

MassHealth is required by law to review your eligibility every year. This process must be completed or you could lose your MassHealth benefits and Fallon will not be able to pay for your medical services.

What do I need to do?

You will receive a renewal application and a form in the mail telling you that you must renew your benefits. You must complete a renewal to keep health coverage for yourself and for any members of your household.

How do I renew my coverage?

  • Online
    The fastest way to renew coverage is online at MAhealthconnector.org.
  • If you have applied for or renewed your coverage online before, your username will be printed on the renewal letter. Please use this username to log into MAhealthconnector.org website. Do not create a new account.
  • If you have never applied for or renewed coverage online, your renewal letter will have an invitation code in that you will use to create a new account on MAhealthconnector.org website.
  • You must complete all the screens in the renewal application.
  • By mail
    You can mail your completed paper application to:

    Commonwealth of Massachusetts
    Health Insurance Processing Center
    P.O. Box 4405
    Taunton, MA 02780  

    If you lose your renewal application, you can call the MassHealth Customer Service Center at 1-800-841-2900
    (TTY/TDD: 1-800-497-4648) to ask for another copy.

How do I get help with my renewal application?

  • You can call the MassHealth Customer Service Center at
    1-800-841-2900 (TTY/TDD: 1-800-497-4648).
  • You can call Fallon Health Customer Service at: 1-800-341-4848 (TTY: TRS 711), Monday through Friday, from 8 a.m. to 6 p.m.
  • You can find a Navigator or Certified Application Counselor at https://betterhealthconnector.com/enrollment-assisters. Just enter your ZIP code.
  • In person: you can visit one of the MassHealth Enrollment Centers listed below.
  • Chelsea Enrollment Center
    45-47 Spruce Street
    Chelsea, MA 02150
  • Springfield Enrollment Center
    333 Bridge Street
    Springfield, MA 01103
  • Taunton Enrollment Center
    21 Spring Street, Suite 4
    Taunton, MA 02780
  • Tewksbury Enrollment Center
    367 East Street
    Tewksbury, MA 01876
  • You can also visit us at our Information Center for help with submitting your renewal application online. We have a computer and printer available, as well as information you will need to complete your application. Our Information Center is located in the White City Shopping Center, Route 9 in Shrewsbury. The center is open:
    Sat.: 9am – 1pm
    Mon., Tues., Thurs.: 8 :30am - 5pm
    Wed.: 8:30am – 7pm
    Fri.: 8:30am – 3 pm
    No appointment is necessary and walk-ins are always welcome. Learn more about the Fallon Information Center.

What information will I need to complete the renewal application?

The form you receive from MassHealth will contain all of the information that was submitted on your last application. You will need to report any changes in the past year. Here are some changes to consider:

  • Taxes
  • A change in employment
  • A change in income
  • A change in address
  • A change in immigration status
  • A new loan
  • A new credit card

Where do I send my completed paper application?

  • By mail to:
    Commonwealth of Massachusetts
    Health Insurance Processing Center
    P.O. Box 4405
    Taunton, MA 02780

  • By phone:
    You can complete your application over the phone. Call the MassHealth Customer Service Center at 1-800-841-2900
    (TTY/TDD: 1-800-497-4648).

  • By fax to:

What happens next?

Your current household coverage will continue until the date your benefits will terminate. The due date will be printed on the renewal notice letter from MassHealth. The head of household must respond within the 45 day period stated on the form. Once you complete the application and it is processed by MassHealth, you will receive a letter from MassHealth letting you know if you qualify for health coverage or not.

Your plan and benefit information

Highlights of Fallon MassHealth

  • $10 gift card when you complete your Health Needs Assessment (pdf).
  • Cuestionario sobre Necesidades de Atención Médica Administrada de MassHealth (pdf)
  • 20% discount on certain items at any CVS/pharmacy® store or online at www.cvs.com.
  • Free prenatal vitamins, a free car seat, a free breast pump, and other “little extras” through the Oh Baby! program
  • Free office visits, inpatient care, and 24-hour emergency coverage
  • Customer service help from interpreters who speak more than 140 languages
  • A free online health encyclopedia with information on diseases, conditions, medications and other health topics.

Member Handbook and Covered Services Lists

Your Member Handbook and Covered Services List show you the benefits and services that are covered by Fallon MassHealth. You can find the Member Handbook and Covered Services List for your plan type below.

Do you have questions about your benefits or services?

  • You can call a member of our customer service team at: 1-800-341-4848 (TTY: TRS 711), Monday through Friday, from 8 a.m. to 6 p.m.
  • You can also manage your account and check your benefits and coverage online. Just log into "myFallon" using the login box at the top right of this page.

Your doctors

Doctors and specialists

With Fallon MassHealth, you can see top doctors near where you live or work. Your network includes doctors from:

  • Lahey Health
  • Harrington Memorial Hospital
  • Reliant Medical Group
  • Edward M. Kennedy Community Health Center
  • Lawrence General Hospital
  • Lowell Community Health Center

You can use our online Find a doctor tool to find a doctor near you.

Behavioral health providers

Beacon Health Strategies manages behavioral health benefits for our MassHealth members. On their site you'll be able to look for behavioral health providers and find helpful information about behavioral health topics. To find a provider, click the "Find a behavioral health provider" link below and then type "FCHP" in the box called "Plan name."

  • Find a behavioral health provider (this link brings you to the Beacon Health Strategies Web site)
    Also on Beacon's website you can search for Children's Behavioral Health Initiative (CBHI) providers. CBHI providers help children and youth (under age 21) with behavioral health, emotional, and mental health needs get the necessary services to do well at home, in school, and in the community.
  • Emergency Service Program (ESPs)
    If you or a family member are experiencing a mental health or substance use disorder crisis, the Emergency Services Program/Mobile Crisis Intervention (ESP/MCI) is available 24 hours a day, 7 days a week, 365 days a year. Anyone may contact ESP/MCI for assistance.
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