Welcome to Fallon Community Health Plan!

As a new member, you will receive:

• a new member welcome kit with a Schedule of Benefits in the mail
• a separate mailing with your ID card 
• a phone call from us to personally welcome you and help answer any questions you might have.

We will help you continue your care

If you or a family member are receiving ongoing care for medical conditions or pregnancy, call Customer Service. We'll help you get the care you need with your new FCHP coverage. Call us if:

• You are pregnant.
• You are scheduled for surgery or for a CT scan, PET scan or MRI.
• You use durable medical equipment (e.g., wheelchairs, oxygen equipment), prosthetics or orthotics, or home health services.
• You receive physical or occupational therapy.
• You receive ongoing treatment for complex medical conditions, like cancer, diabetes, heart disease or other serious illnesses.

Frequently asked questions about benefits

• What should I do in an emergency?
• What is a deductible?
• What is coinsurance?
• What is FCHP Direct Care?
• What is FCHP Select Care?
• How do I register for My FCHP? (pdf)

We're here to help. If you have any questions, call us:

1-800-868-5200
Fallon Preferred Care members, call: 1-888-468-1541
Monday through Friday, 8 a.m. to 6 p.m.
(TTY users please call TRS Relay 711).
contactcustomerservice@fchp.org