Employee development and recognition

Growing professionally

At FCHP, we value employees who challenge themselves to keep developing their skills and talents. We encourage our employees to learn and grow for their professional as well as personal benefit, and we support them with tuition reimbursement, on-site seminars and training workshops. We also empower our people to excel by acknowledging their accomplishments through our various recognition and award programs.

Continued growth begins your very first day at FCHP. We start our new employees on the path to knowledge with a new hire orientation program which introduces our company and its products, as well as our mission and values.

New hire orientation

When you begin at FCHP, you'll go through an orientation that's designed to help you transition to your new job smoothly. You'll learn about FCHP's structure, culture and vision, and you'll also get practical information like where to find the nearest ATM.

Leadership development 

Leading at FCHP is a required learning curriculum for new managers to FCHP and newly promoted managers at FCHP. Designed to equip our leaders with the knowledge and skills to coach teams and achieve results from the teams they manage, the program covers topics such as:

  • Coaching for improvement
  • Getting started as a new leader
  • Behavioral interviewing

On-site learning 

As you advance in your career at FCHP, you'll want to develop a strong foundation of knowledge and skills related to your position. We provide an easy way to gain that knowledge through our on-site seminars and workshops.

Know the Business You’re In

Knowing the ins and outs of the managed care industry helps us to do our jobs better. Our one-hour "Know the Business You're In" sessions are held monthly and are presented by experts within FCHP.

Doing the Basics Well

Our "Doing the Basics Well" sessions present topics that help you develop and enhance skills so that you can exceed our customers' expectations.

Employee recognition

Our recognition program celebrates our talented employees who consistently reflect the standards set by our mission, values and vision.

Our program includes biannual and annual awards given to individuals and teams, on the spot awards given by employees to their co-workers and above and beyond awards given by managers and directors.

Our program recognizes employees who work together and go above and beyond to fulfill FCHP’s goals and its commitment to the communities we serve.

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A great place to work

Our employees like working here so much, they recommend us to friends and family. In 2010 and 2011, 30% of our positions were filled by employee referrals.

At FCHP we are committed to the growth and development of our employees. In 2010 and 2011, 20% of our positions were filled by internal transfers.

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“I really enjoy working here at FCHP. It's challenging and fun. The people I work with in Customer Service and in other departments are wonderful. I have found it to be a very friendly and welcoming environment to work in. FCHP does a lot for their employees through training, support, recognition, benefits and opportunities to grow."

Sarah Clogston,
Customer Service Representative,
Customer Servies

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