Contact us
Included on this page are contacts for:
General contacts
Customer Service Department
1-800-868-5200 (TRS 711)
Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.
cs@fallonhealth.org
To mail payment for a claim, address to:
Fallon Health
P.O. Box 211308
Eagan, MN 55121-2908
To mail premium payments, address to:
Fallon Health
P.O. Box 847231
Boston, MA 02284-7231
Or, pay online
Corporate office
Fallon Health
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday, 8 a.m. to 5 p.m.
Public Relations/Media inquiries
Melissa Randall
melissa.randall@fallonhealth.org
Human Resources Department
1-508-368-9893
HRService@fallonhealth.org
Community Engagement
Cheryl Schmaltz
1-508-368-9834
cheryl.schmaltz@fallonhealth.org
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Current members
Customer Service Department
(please click here for Fallon Medicare Plus members or prospects customer service information)
1-800-868-5200 (TRS 711.)
Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.
cs@fallonhealth.org
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Fallon Medicare Plus
Current members
1-800-325-5669 (TRS 711)
Monday-Friday, 8 a.m.-8 p.m.
(Oct. 1-March 31, seven days a week.)
cs@fallonhealth.org
Prospective members
1-888-377-1980 (TRS 711)
8 a.m.–8 p.m., seven days a week
(From Jan.–Sept., 8 a.m.–5 p.m., Mon.–Fri.)
MedicareSalesOperations@fallonhealth.org
Benefit Administrators, Retiree Group
1-844-848-4931
Monday through Friday, 8 a.m. to 5 p.m., Eastern time
MedicareSalesBrokers@fallonhealth.org
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MassHealth ACOs
Berkshire Fallon Health Collaborative
1-855-203-4660 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.
Fallon 365 Care
1-855-508-3390 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.
Fallon Health-Atrius Health Collaborative
1-866-473-0471 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.
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NaviCare
1-877-790-4971 (TDD/TTY: 1-877-795-6526)
Seven days a week from 8 a.m. to 8 p.m.
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Summit ElderCare
1-800-698-7566 (TDD/TTY: 1-800-889-4106)
Monday through Friday, 8:30 a.m. to 5:00 p.m.
Contact Summit ElderCare through our online form
Website: fallonhealth.org/summiteldercare
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Community Care
1-877-502-1200
Monday, Tuesday, Thursday, and Friday, 8 a.m. to 6 p.m. and Wednesday 10 a.m. to 6 p.m.
cs@fallonhealth.org
Website: fallonhealth.org/communitycare
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Brokers
1-844-848-4931
MedicareSalesBrokers@fallonhealth.org
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Physicians & providers
Provider Relations Department
1-866-275-3247
askfchp@fallonhealth.org
EDI Coordinators
(Electronic data submission and Provider Tools inquiries)
1-866-275-3247, option 6
edi.coordinator@fallonhealth.org
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