1-800-868-5200 (TTY users, please call TRS Relay 711.)
Monday through Friday, 8 a.m. to 6 p.m. Eastern time

for:

Contact us

Share your comments with us through our customer service form.

Included on this page are contacts for:

General contacts
Current members
Fallon Senior Plan
MassHealth
NaviCare HMO
Summit ElderCare
Employers
Brokers
Physicians & providers

General contacts

Customer Service Department
1-800-868-5200
TTY users please call TRS Relay 711.
Monday through Friday,
8 a.m. to 6 p.m., Eastern time

To mail payment for a claim, address to:
Fallon Community Health Plan
P.O. Box 15121
Worcester, MA 01615

To mail premium payments, address to:
Fallon Community Health Plan
Billing Operations
P.O. Box 55472
Boston, MA 02205-5472

For general inquiries: contactcustomerservice@fchp.org
For questions about your specific benefits: Secure e-mail

You must be a registered My FCHP user with an activated PIN to access secure e-mail. If you have questions about using secure e-mail, please call the customer service number above.

Corporate offices
Fallon Community Health Plan
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday,
8 a.m. to 5 p.m., Eastern time

Public Relations/Press inquiries
Christine Cassidy
1-508-368-9502
Fax: 1-508-797-9621
mediainfo@fchp.org

Human Resources Department
1-508-368-9893
humanresources@fchp.org

Community Relations Department
Kimberly Salmon, Director of Community Relations
1-508-368-9439
kimberly.salmon@fchp.org

Cheryl Schmaltz
1-508-368-9834
cheryl.schmaltz@fchp.org

Webmaster
webmaster@fchp.org

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Current members

Customer Service Department
(please click here for Fallon Senior Plan members or prospects customer service information)
1-800-868-5200
TTY users please call TRS Relay 711.
Monday through Friday,
8 a.m. to 6 p.m., Eastern time

For general inquiries: contactcustomerservice@fchp.org
For questions about your specific benefits: Secure e-mail

You must be a registered My FCHP user with an activated PIN to access secure e-mail. If you have questions about using secure e-mail, please call the customer service number above.

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Fallon Senior Plan

Current members
1-800-868-5200
TTY users please call TRS Relay 711.
seven days a week
8 a.m. to 8 p.m., Eastern time
seniorplan@fchp.org

Prospective members
1-888-377-1980
TTY users please call TRS Relay 711.
seven days a week
8 a.m. to 8 p.m., Eastern time
joinseniorplan@fchp.org (for individuals)
joingroupseniorplan@fchp.org (to join a group plan)

Benefit Administrators, Retiree Group
1-888-333-2535, ext. 69590
TTY users please call TRS Relay 711.
Monday through Friday,
8 a.m. to 5 p.m., Eastern time
groupseniorplan@fchp.org

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MassHealth

Current members
1-800-341-4848
(TTY users please call TRS Relay 711.)
Monday through Friday,
8 a.m. to 6 p.m.

Prospective members
To learn about FCHP and all your MassHealth plan options, please call MassHealth Customer Service Center at:
1-800-841-2900
(TDD/TTY: 1-800-497-4648)
Monday through Friday, 8 a.m. to 5 p.m.

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NaviCare HMO

1-877-255-7108
(TDD/TTY: 1-877-795-6526)
Seven days a week from 8 a.m. to 8 p.m.

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Summit ElderCare

1-800-698-7566
TDD/TTY: 1-800-889-4106
Monday through Friday,
8:30 a.m. to 5:00 p.m., Eastern time
Contact Summit ElderCare through our online form
Web site: www.summiteldercare.org

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