Contact us

Share your comments about our Web site through the site feedback form. Or contact us regarding issues not related to the Web site with the customer service form.

Included on this page are contacts for:

 

General contacts

Customer Service Department
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.,  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure e-mail

You must be a registered My FCHP user with an activated PIN to access secure e-mail. If you have questions about using secure e-mail, please call the customer service number above.

Corporate offices
Fallon Community Health Plan
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday,
8 a.m. to 5 p.m., Eastern time

Public Relations/Media inquiries
Christine Cassidy
1-508-368-9502
Fax: 1-508-797-9621
mediainfo@fchp.org 

Human Resources Department
1-508-368-9893
humanresources@fchp.org

Community Relations Department
Kate McEvoy-Zdonczyk
1-508-368-9523
kate.mcevoy-zdonczyk@fchp.org 

Webmaster
webmaster@fchp.org

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Current members


Customer Service Department
(please click here for Fallon Senior Plan members or prospects customer service information)
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.,  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure e-mail

You must be a registered My FCHP user with an activated PIN to access secure e-mail. If you have questions about using secure e-mail, please call the customer service number above. 

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Fallon Senior Plan


Current members
1-800-868-5200
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
seniorplan@fchp.org

Prospective members
1-888-377-1980
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
joinseniorplan@fchp.org (for individuals)
joingroupseniorplan@fchp.org (to join a group plan)

Benefit Administrators, Retiree Group
1-888-333-2535, ext. 69590
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 5 p.m., Eastern time
groupseniorplan@fchp.org

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MassHealth


Current members
1-800-341-4848
(TDD/TTY: 1-877-608-7677)
Monday through Friday,
8 a.m. to 6 p.m.

Prospective members
To learn about FCHP and all your MassHealth plan options, please call MassHealth Customer Service Center at:
1-800-841-2900
(TDD/TTY: 1-800-497-4648)
Monday through Friday, 8 a.m. to 5 p.m.

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NaviCare HMO

1-877-255-7108
(TDD/TTY: 1-877-795-6526)
Seven days a week from 8 a.m. to 8 p.m.

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Summit ElderCare

1-800-698-7566
TDD/TTY: 1-800-889-4106
Monday through Friday,
8:30 a.m. to 5:00 p.m., Eastern time
Contact Summit ElderCare through our online form
Web site: www.summiteldercare.org

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Employers


Corporate Sales Department
1-800-333-2535
CorporateSales@fchp.org

Employers
employergroups@fchp.org

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Brokers


1-800-333-2535
broker@fchp.org

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Physicians & providers


Provider Relations Department
1-866-ASK-FCHP (866-275-3247)
askfchp@fchp.org

EDI Coordinators
(Electronic data submission and Provider Tools inquiries)
1-866-ASK-FCHP ext. 69968
edi.coordinator@fchp.org

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