Contact us

Corporate offices
Fallon Community Health Plan
10 Chestnut St.
Worcester, MA 01608
508-799-2100
800-333-2535
Monday through Friday,
8 a.m. to 5 p.m. Eastern time

Public Relations/Media inquiries
Christine Cassidy
508-368-9502
Fax: 1-508-797-9621
mediainfo@fchp.org 
 

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Current members

Customer Service Department
(please click here for Fallon Senior Plan members or prospects customer service information)
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure email

You must be a registered My FCHP user with an activated PIN to access secure email. If you have questions about using secure email, please call the customer service number above. 

Prospective members

(please click here for Fallon Senior Plan members or prospects customer service information)
1-888-PWR-FCHP
TDD/TTY: 1-877-608-7677
Monday through Thursday, 8 a.m. to 8 p.m. and Friday, 8 a.m to 6 p.m., Eastern time.
joinfchp@fchp.org

Current members
1-800-868-5200
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
seniorplan@fchp.org

Prospective members
1-888-377-1980
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
joinseniorplan@fchp.org (for individuals)
joingroupseniorplan@fchp.org (to join a group plan)

Benefit Administrators, Retiree Group
888-333-2535, ext. 69590
TDD/TTY: 877-608-7677
Monday through Friday,
8 a.m. to 5 p.m. Eastern time
groupseniorplan@fchp.org

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Employers
employergroups@fchp.org

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Brokers

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Physicians & providers

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